During the Lockdown months of May and June 2020, The Railwaymen Supporters Society asked fans of Crewe Alexandra to complete a survey to help gauge some information from the fan base to help us understand the views and opinions of the fanbase.
Thank you to everyone who took the time to fill in the survey, it is much appreciated by our fan Board and by the Club. The results whilst not exhaustive, give us a representation of the thoughts of the fanbase and an initial starting block to start from.
In total, there were 355 replies which was many more than we expected. This has enabled us to share our findings and results with the Crewe Alexandra Board at the main board meetings, via your Board member Mark Beavan.
The survey results and feedback were well received and hopefully will be the catalyst for some actions/changes over the coming months and years
What we would like to do now over a series of articles is to share the results with you and offer some feedback of what is initially being done as a result of them. The questions have been split into three easy to digest sections and will be published over the next couple of days. The questions and answers will not always be in numerical order.
Part 2 – The Match Day Experience for Crewe Alex Fans
This section of questions is focused around what the Crewe Alex fans do as part of their match day experience.
Part 2 Feedback:
The answers to this section have enable the board to get important feedback about if fans are enjoying their match day experience at Crewe Alexandra and also comparing it to other clubs. As a result, the board are already reviewing some of the catering options available to fans as quick things that can be changed for when fans are allowed in stadiums again.
One of these ideas being explored is to expand the licensed areas to serve alcohol on a match day, specifically in the Main Stand. This could mean the entire concourse being permissible to drink alcoholic drinks as well as the addition of another point of sale at the opposite end of the stand.
Finally, the Crewe Alex board are reviewing the Gold and Silver membership and match day experience options to see how these can be enhanced and utilised more by the fanbase. More information on all of these will hopefully follow in the coming months.